Shipping
Where do orders ship from?
A supplier warehouse outside the United States.
Shipping, returns and refunds
Where do you deliver?
To the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, other territories, APO/FPO/DPO addresses or outside the US. P.O. Boxes are fine; those orders go by USPS.
How much is shipping?
$7.95 on orders under $60. Free on orders of $60 or more, based on your total after discounts.
How long will my order take?
Processing takes 3–5 business days and transit takes 8–12 business days, so 11–17 business days in total. Orders placed by 6:00 PM MT, Monday to Friday, start processing that day.
Will I pay import fees?
No. Import duties are included in our prices.
Can I cancel?
Yes, within 24 hours after your order is placed. Email support@tervalis.shop with your order number.
How do returns work?
You have 30 days from the day you receive your order. Email us first and we send a free return label. There is no restocking fee. For change-of-mind returns the item must be unused, not used outdoors and in its original box with all parts, and the original $7.95 shipping is not refunded. Full details: Refund Policy.
When will I get my refund?
We issue it within 5–7 business days after our returns warehouse receives the item. Your bank may take a further 3–10 business days to post it.
How fast do you reply?
Within 24 hours.
Returns
How do I return something?
Email support@tervalis.shop first. Approved returns go to 4850 Sugarloaf Pkwy, Lawrenceville, GA 30044, USA, which only receives returns.
Products
Are sizes and features exact?
They come from the maker's listing and are approximate.
What details aren't on the page?
Materials, cord length, wattage and box contents unless shown. We'll check with our supplier.
Company
Who runs Tervalis?
HIRAN LIMITED, Hong Kong. Phone +1 786-342-8175.